How to Improve the Site by Displaying the Thumbs-Up/Thumbs-Down Scores

How to Improve the Site by Displaying the Thumbs-Up/Thumbs-Down Scores

By displaying an article's thumbs-up/thumbs-down "score" next to its title or headline, readers can preview the article's quality and exercise discretion before clicking to read it.

Editorial Opinion
By blinkuldhc - May 16, 2011 03:05 PM EST
Filed Under: Other

I think most ComicBookMovie.com ("CBM") patrons and veterans can agree that CBM's greatest strength can also be a glaring weakness -- its reliance on user contribution. Like many other dynamic websites developed during the Web 2.0 wave, CBM allows its users to submit content to be accessed and enjoyed by other users. This open access promotes a wide diversity of opinions and news coverage -- but it also opens up a vulnerability to diluted quality and over-saturation of content.

With so many articles streamed-in to the site every hour (or every minute), how can users decide which articles are worth reading, and which articles are not even worth a click?

I think CBM has already been heading in the right direction with the "thumbs-up" feature at the bottom of the articles. But here's an extra-step feature that can benefit the site, the editors, and the readers: the thumbs-up score should be displayed on the front page next to the article's headline.

This is not an innovative feature; YouTube recently implemented this feature into its interface by jettisoning the antiquated "average star rating" and replacing it with a simple -- but highly effective -- thumbs-up percentage. By displaying this score, users have access to more information than a mere description or tiny thumbnail image; the score instantaneously foretells quality (as perceived by other users, of course). If a video looks suspiciously bad, you simply don't click on it.

That's where I think CBM could greatly improve.

By displaying the score next to articles, users can decide whether to click on an article dubiously titled "My grandmother's bingo partner's son is a WB exec who knows Joseph Gordon Levitt's role in the Dark Knight Rises" with the ADDED information that it carries an 87% thumbs-up rating (perhaps the source was reliably verified, but the article suffered from the terrible title).

Conversely, users know to skip an article titled "My Avengers Interview with Joss Whedon!" if it displays an 8% thumbs-up rating because the "interview" was just a one-question, one-answer exchange between some fanboy and Whedon at an airport (e.g., "Hey Joss, is Hawkeye in the Avengers movie? Yes? Cool! [end of interview]").

Not only would such a feature give readers more information on whether to read an article, but it would also improve the quality of articles. If writers know that their scores are going to be displayed, then they will presumably devote more time to cleaning up their article and verifying their sources. The thumbs-up display would likely decrease the number of flimsy articles, and it would definitely weed-out all the hoax articles. Basically, it would deter writers from simply putting together a crude, half-effort article just to get advertising clicks, as low-quality articles would likely receive fewer clicks.

I love CBM and I think the site still has so much potential, and I think a simple display of articles' thumbs-up scores would go a long way to improving reader satisfaction and writer quality.

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Hawksblueyes
Hawksblueyes - 5/16/2011, 3:50 PM
Great idea but I see one other little problem with this method. Many users will give the article a thumbs down for the simple reason that the news reported in the article (In their opinion) is not good news. There are also many users who will habitually give an article a thumbs down if it pertains to a film they are not looking forward to. It could be a big film and a major news item and yet it will have nothing but thumbs down marks.

We can't very well ignore a story (for instance on First Class) that is a hot news item all over the net, because someone isn't fond of that particular major motion picture.

AC1
AC1 - 5/16/2011, 4:08 PM
Good idea, but there is a flaw that I see; a lot of people don't even bother using the thumbs up/down feature, meaning an article with two thumbs ups might actually be a good one, but no one's rated it.
BigK1337
BigK1337 - 5/16/2011, 4:25 PM
This sounds just like the YouTube thumbs up/thumbs down idea, and we all know how that went. Good at first, but annoying when all the people start making comments about the number of people who hates/likes it.

nuck82
nuck82 - 5/16/2011, 4:32 PM
: P
Spock
Spock - 5/16/2011, 4:37 PM
I like the idea, but also well said Hawksblueeyes.
blinkuldhc
blinkuldhc - 5/16/2011, 9:24 PM
Thanks for the feedback, guys.

I definitely don't see it as an end-all, be-all feature; I just think a thumbs-up % would be a useful addition to the total mix of preview-info available to the reader. I don't think anyone would rely on the thumbs-up percentage ALONE -- it's just another useful piece of info to me. We, as readers, can choose to use OR NOT USE it.

There are certainly legitimate concerns, like thumbs-up abuse -- but here's the important point: it's STILL up to the user/reader how to treat the thumbs-up rating. I.e., the user should know that some of the thumbs-down may be due to some fans' distaste for the movie or due to personal grudges. It's up to you what to make of it.

But like everything in life, I think you weigh the upside against the downside. While there may be some instances of people abusing the thumbs-down (like Hawk's example of people not looking forward to a particular movie), I still think it's worth it to have the info available.

For example, if there's an article on a "popular" movie like The Dark Knight Rises with a 5% rating, I'll be pretty sure that the article is poorly-written or a hoax article. Or if there's an article on an obscure-ish movie in development like The Dark Tower with a 94% rating, I'll want to read that article (whereas normally it might not get read).

Where I'd find it super-useful is those "rumor" articles; if I see a 10% rumor article, it's probably a crap article and NOT a case of an article getting abused by thumbs-down ratings.

Yeah, there are those who will thumbs-down an article for the hell of it -- but shouldn't those be in the tiny minority? If there's a lot of thumbs-down on any given article, then it's probably not a case of people giving it a bad rating "just for the hell of it."

Again, I don't think it should replace or supplant any feature on the site .... I just think it could be a useful addition as just a tiny piece of info for readers to consider (or not consider) when browsing articles.



BOTTOM LINE: Could this feature have the potential to make your reading experience worse?
blinkuldhc
blinkuldhc - 5/16/2011, 9:28 PM
Also, the YouTube thumbs-up/thumbs-down feature is certainly NOT perfect.... but let me ask you this: What if YouTube completely removed that feature and there were NO ratings on YouTube videos?

Basically, you'd have a bunch of videos with just titles and descriptions but no user ratings. How would you feel about browsing through videos?


No one will ever argue that the YouTube thumbs-up feature is perfect or even overly-reliable..... but I think we can all agree that it's useful and that we'd much rather have it than live without it. For better or for worse, we rely on these ratings.

If you had your way, would you remove the thumbs-up ratings from YouTube videos?
Corpse
Corpse - 5/17/2011, 2:24 AM
How about thumbs up or down on comments?
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